Refund Policy

We want every customer to be happy with IPTV Smarters Plus. This Refund Policy explains our money-back guarantee, when refunds apply, and how to request one. It forms part of our Terms of Service and applies to all subscriptions purchased through our website.

1. Try Before You Buy

The best way to confirm the Service works on your connection and devices is to start with our free trial. The trial lets you test channel quality, app compatibility and streaming stability at no cost, before committing to a paid plan. We strongly encourage every customer to test the trial first.

2. Money-Back Guarantee

Where a money-back guarantee is advertised for your plan, you may request a refund within the stated guarantee window (typically 7 days) from the date of purchase, provided the Service cannot be made to work correctly on a supported device after our support team has had a reasonable opportunity to help you resolve the issue.

3. What Is Eligible

• Persistent technical problems that our support team is unable to fix on a supported device;
• Duplicate charges or accidental purchases reported promptly;
• A subscription that was never activated or delivered.

4. What Is Not Eligible

Because activation is instant and login credentials are delivered immediately, refunds are generally not available in the following cases:

• You have used the subscription beyond reasonable testing;
• The issue is caused by your own internet connection, hardware, or third-party app rather than the Service itself;
• A specific channel, event or piece of content is temporarily unavailable, as content availability can change;
• You simply changed your mind after extended use;
• The request is made after the guarantee window has closed;
• The account was suspended or terminated for a breach of our Terms of Service, fraud or chargeback abuse.

Nothing in this policy limits any non-waivable refund rights you may have under applicable consumer-protection law.

5. How to Request a Refund

To request a refund, contact our support team through our contact page, or message us on WhatsApp or Telegram. Please include the email used at checkout, your approximate purchase date, and a short description of the problem so we can help quickly. Most issues can be resolved in minutes, and we typically reply within one hour.

6. Processing Times

Approved refunds are issued to your original payment method. Once approved, please allow 5–10 business days for the funds to appear, depending on your bank or payment provider. Cryptocurrency payments may be refunded in the equivalent amount where a refund is approved.

7. Chargebacks

If you have a concern about a charge, please contact us first — we are almost always able to resolve it faster than a bank dispute. Filing a chargeback without first contacting support may result in immediate suspension of your account.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision. The policy in effect at the time of your purchase applies to that purchase.

9. Contact

Questions about refunds or billing? Reach our support team any time through our contact page or on WhatsApp and Telegram. We're here to help.