Privacy Policy

This Privacy Policy explains how IPTV Smarters Plus ("we", "us", "our") collects, uses, shares and protects your personal information when you visit our website, start a free trial, or purchase a subscription (the "Service"). By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

1. Information We Collect

We aim to collect only what we need to provide and improve the Service. Depending on how you interact with us, this may include:

• Contact details you provide — such as your name, email address, and any phone or messaging handle (WhatsApp, Telegram) you use to reach our support team.
• Order information — the plan you select, your purchase history, and the device(s) you intend to use, so we can activate and support your subscription.
• Payment information — processed securely by our third-party payment providers. We do not store full card numbers on our servers.
• Technical data — such as your IP address, browser type, device type and pages visited, collected automatically through cookies and analytics.
• Communications — messages you send us through forms, email or chat, which we keep to provide support and improve our service.

2. How We Use Your Information

We use the information we collect to:

• Activate, deliver, maintain and support your subscription;
• Process payments and send order confirmations and account notices;
• Respond to your questions and provide customer support;
• Improve our website, content and the performance of the Service;
• Detect, prevent and address fraud, abuse or security issues;
• Comply with our legal obligations.

We do not sell your personal information.

3. Cookies & Analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. Analytics cookies help us measure traffic and improve content. You can control or disable cookies through your browser settings; note that some features of the site may not function properly without them.

4. Payment Processing

Payments are handled by reputable third-party payment processors. When you pay, your card or wallet details are submitted directly to the processor under their own security and privacy terms. We receive only the information needed to confirm and fulfill your order, such as your name, email and the status of the transaction.

5. How We Share Information

We share personal information only as needed to run the Service, including with:

• Service providers — payment processors, hosting, email and analytics partners who act on our behalf;
• Legal and safety — authorities or advisors where required by law, or to protect our rights, users or the security of the Service.

We do not rent or sell your data to advertisers or unrelated third parties.

6. Data Retention

We keep your information only for as long as necessary to provide the Service, comply with legal, accounting or reporting obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.

7. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to access, correct, update or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us through our contact page and we will respond in line with applicable law.

9. Children's Privacy

The Service is intended for adults and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Third-Party Links & Apps

Our Service is used through third-party player applications and may link to other websites. This Privacy Policy does not cover the privacy practices of those third parties. We encourage you to review their policies before sharing any information with them.

11. International Users

We serve customers in the USA, Canada, the UK, Europe and beyond. Your information may be processed in countries other than your own. By using the Service, you consent to the transfer and processing of your information as described in this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

Questions about this Privacy Policy or your personal data? Reach our support team any time through our contact page or on WhatsApp and Telegram. We typically reply within one hour. You can also review our Terms of Service.